Shipping
Your package will be shipped from Durban, South Africa, using a reliable courier service and a tracking number.
FREE SHIPPING is available within South Africa on orders over R500.
FREE INTERNATIONAL SHIPPING is available on orders over $350.
Any applicable customs duties or tariffs will be for your own account. (US tariffs do not apply to original hand-made artworks on paper.) If you would like me to get a quote for your order’s customs duties to your location before you place your order, please email me at liz@elizabethsparg.com.
Shipping takes approximately 4-10 days depending on your location.
For custom artwork, unless specified otherwise, please allow 8-10 weeks for completion of the artwork before it is shipped. If you need it by a fixed date, please let me know in the order notes or by email at liz@elizabethsparg.com.
For any shipping queries or to follow up on where your parcel is if it has not arrived within a reasonable time period, please email me at liz@elizabethsparg.com. You may also contact me on Whatsapp on +27 83 515 9758. I will respond weekdays between 10am and 4pm SAST (GMT+2)
Refunds & Returns on Custom-Made Art
Refunds:
No refunds will be given for custom-made artwork.
Returns:
If your artwork arrives damaged**, you may return it for a new one.
**Damaged means it is torn, folded, filthy or unusable as a result of shipping and delivery.
Please be aware that since this is hand-painted artwork, the page may have some paint or pencil marks, creases, or a bit of messy paint smudges here and there from where the artist’s hand moves over the paper. This is part of the charm of hand-painted art and is not grounds for return. (The artist will use her judgement on whether or not any marks on the page deem it necessary to repaint the piece, before shipping anything out.) Returns are shipped to the artist (in Westville, Durban) at your own cost.
Once a returned artwork has been received and inspected, a replacement will be made and shipping of the replacement will be free of charge.
No replacements will be made for artwork that are not received back.
General Refunds and Returns Policy
My refund and returns policy lasts 30 days. If 30 days have passed since your order arrived, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Non-returnable items:
- Gift cards
- Custom-made products and custom-made artworks
- Downloadable software products
To initiate your return, I require a receipt or proof of purchase such as your order number. Please email me at liz@elizabethsparg.com with the order details and the reason for your return. If the item arrived damaged, please send a photo of the damage, along with you email. I will provide the address in Durban, South Africa, to ship your product back to, if needed.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at liz@elizabethsparg.com and I will provide the address in Durban, South Africa, to ship your damaged product back to, if needed.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, send me an email at liz@elizabethsparg.com and we will provide the address in Durban, South Africa, to ship your damaged product back to, if needed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, please use a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item – it is at your own risk.
Need help?
Contact me at liz@elizabethsparg.com for questions related to refunds and returns.
You may also contact me on Whatsapp on +27 83 515 9758
I will respond weekdays between 10am and 4pm SAST (GMT+2)